REFUND AND RETURNS POLICY
Thank you for visiting www.chromebookmarks.com (hereinafter referred to as the “Website”). We hope that you will be satisfied with the metal bookmarks you purchased. If you are not satisfied with the product after purchase, the following is our refund policy and process.

  1. Refund Conditions
    ● Refund Application Time: You can apply for a refund within 30 days from the date you received the product.
    ● Product Condition: The product to be refunded must be in unused condition and with all original packaging, tags and accessories. Refund applications will not be accepted if the product shows obvious signs of use or damage.
  2. Refund Application Process
    ● Contact Customer Support: If you need a refund, please contact our customer service team via email. Please provide your order number and the reason for the refund in the email.
    ● Confirmation of Refund Request: Our customer service team will review your request after receiving it and respond to your request within 2 business days.
    ● Return of Goods: If your refund request is approved, we will provide a return address and further instructions. Please note that you are responsible for the shipping cost of the return, and it is recommended to use a trackable mail service.
  3. Refund Processing
    Once we receive the returned item and confirm that it is eligible for a refund, we will process the refund within 5 business days. The refund will be returned to the original payment method, and the specific arrival time may vary depending on the bank’s processing time.
  4. Exceptions
    ●Non-returnable items: Some items may not be eligible for the refund policy due to hygiene or personalization reasons. Please confirm the specific product information before purchasing.
    ●Shipping costs are not refundable: During the refund process, the initial shipping cost is usually not refundable unless the return is due to wrong goods or product quality issues.

Thank you for choosing www.chromebookmarks.com, we look forward to providing you with a satisfactory shopping experience!