FREQUENTLY ASKED QUESTIONS
Welcome to www.chromebookmarks.com (hereinafter referred to as the “Website”). In order to facilitate your understanding of our metal bookmarks and related services, we have compiled the following frequently asked questions and their answers. If you have other questions, please feel free to contact us.

  1. How to place an order?
    You can easily place an order by following the steps below:
    ● Browse our product catalog and select the metal bookmarks you like.
    ● Click the “Add to Cart” button to add the product to your shopping cart.
    ● Visit the shopping cart page, confirm the selected items and click “Checkout”.
    ● Fill in the accurate delivery information and payment method to confirm the order.
    ● After submitting the order, you will receive a confirmation email.
  2. Can I modify or cancel my order?
    Once an order is submitted, it is usually not possible to modify or cancel it online. However, you can contact customer service as soon as possible and we will do our best to assist you according to the specific situation.
  3. How to handle returns and exchanges?
    We provide a 30-day return policy. If you are not satisfied with the product you purchased, please make sure it is unused and in its original packaging, and contact us within 30 days of receiving the product. The specific process is as follows:
    ●Contact customer service via email to submit a return request.
    ●Once approval is received, you need to send the product back to the specified address.
    ●Once we receive the returned product and confirm its status, the refund will be processed within 5 working days.
  4. What are the shipping costs and shipping time?
    ●Shipping costs: Shipping costs vary depending on the shipping method and destination you choose. You will see clear shipping information at checkout.
    ●Shipping time:
    ○Domestic in the United States: Standard shipping is usually 7 working days.
    ○International shipping: Usually 12 working days, the specific time may vary depending on the destination and customs processing.
  5. Where can I track my order?
    Once your order is shipped, you will receive an email with a tracking number. You can use the tracking number to check the order status and delivery progress on the official website of the corresponding courier company.
  6. How can I ensure the security of my payment?
    We use a secure payment gateway to process all online payments to ensure that your credit card information and personal data are safe. Please feel free to use our website to shop.
  7. Why can’t I receive a confirmation email?
    If you do not receive a confirmation email after confirming your order, please check your spam or other folders. If you still can’t find it, please feel free to contact customer service and we will solve this problem for you.
  8. Is my account safe?
    We take a variety of security measures to protect your account and personal information from unauthorized access. Please keep your account password safe and change it regularly.
  9. Is there a warranty for the product?
    Our metal bookmarks are guaranteed under normal use. However, since the product is non-consumable, specific maintenance and care must follow the instructions. If there is any quality problem, please contact customer service in time. Our customer service team will respond to you as soon as possible after receiving your message.

Thank you for choosing www.chromebookmarks.com, we look forward to providing you with quality products and services!